There\xe2\x80\x99s nothing complicated about dealing with business people. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who\xe2\x80\x99s left her laptop cable in the cab. Or Mario, who\xe2\x80\x99s secretly missing his cats. The early riser, who\xe2\x80\x99s first in the gym. The sales team preparing for the \xe2\x80\x98big pitch\xe2\x80\x99 over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. As Reservations Co-ordinator, you\xe2\x80\x99ll record and process all reservation inquiries made by phone, fax or email efficiently, accurately and converted to sales whenever possible to meet hotel targets \xe2\x80\x93 acting as both brand ambassador and trusted partner \xe2\x80\x93 you\xe2\x80\x99ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees.

What is the Job About?

• Ensure the whole guest experience successful and memorable and act as the brand ambassador and key contact throughout their journey
• Build long term relationship with guests and increase loyalty to the brand
• Be knowledgeable about the products and services about all IHG hotels
• Accept wait list reservations
• Record and process reservations made by phone/fax/email
• Be aware of special rates/offers/promotions
• Sell IHG products and services through upselling techniques
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions
• Liaise with other departments for all reservations that require credit approval
• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
• Other ad-hoc duties \xe2\x80\x93 unexpected moments when we have to pull together to get a task done
• Be familiar with property safety, first aid and fire and emergency procedures
• Attend meetings and training sessions as required
• Ensure all procedures are compliant to standards and guidelines

Ideally you have a Diploma and at least 1 year of working experience. We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a uniform, great room discount and superb training. Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.