Job Description

KEY RESPONSIBILITIES:

• Manage the reservations team

• To effectively and efficiently answer telephone calls and related functions

• To charge accurately for bookings

• Providing customer services by handling queries related to reservations

• Support operation in event planning and coordination

• Support some sales activities

• Interface between operational staffs, suppliers and customers

• Manage and follow-up on customer requests and issues

• Maintain regular contact / rapport in understanding and anticipating customers

• To provide courteous and efficient service and if possible to comply with each and every client’s request

• To handle overseas booking

• Maintain good guest relations with members and business partners at all times

• Consistently have a courteous and hospitable attitude at all times when on duty to both internal and external customers

• File all relevant documents and booking faxes into the appropriate files

• Take ownership of problem; handle members’ complaints promptly according to established procedures and then report to the superior

• Any assigned duties as assigned by immediate supervisor
  

• Positive work attitude & team player

• Meticulous and detailed minded
• Well groomed with good discipline
• Passion in customer service & interpersonal skills are a must
• Fluent in English & Mandarin (proficiency in other foreign languages will be advantage)
• Able to work rotating shifts including weekends & public holidays (No night shift required)
• Preferably have working experience in the Airport and / or Hospitality industry
  

• A special learning experience that you cannot get anywhere else in Singapore
• Able to gain knowledge of certain software used
• Understand and experience how the exclusive terminal works
• Fun working environment
• Airport Discounts
• Free Parking
• Annual Leave, Medical Leave, Medical Claims
• Medical Insurance Coverage