Job Description

This is a remote position.
Job Summary:
The Resident Services Specialist is a customer service hero and knows how to ask the right questions to get the job done well. Not only are they responsible for all re sident related administration, phone interactions and special projects , but they are the front lines of communication. In this role you partner with Blue Pool internal teams, the property managers and the residents to create successful relationships by being the voice of both parties. This is not just about servicing the needs with urgency but with thoroughness and integrity. This role's aim is to have as many people walk away with a smile as possible, by addressing concerns and providing excellent customer service.
Responsibilities:
The arm of communication between the Management Teams and the Residents, both written and verbal
Assists in creation of legal documents and communications
Track and Manage communications involving the residents and the building or property managers
Process and manage resident payments with assistance from Accounts Receivable
Oversees communications between the residents and Management teams for move outs, lease breaks, and minor requests
Finalize permanent relocation documentation with Management Teams
Manages resident satisfaction by providing creative solutions within guidelines
Maintains all records in internal databases and trackers
Responsible for completing any administrative tasks associated with assigned portfolio, as well as other tasks, specifically assigned to them by Management Team
As a face of the company, help with the front lines of communication, and escalated tenant concerns upon need
Perform training as needed
Requirements
Must be detail oriented and organized with a keen ability for multi-tasking
Takes initiative, and takes pride in problem solving
Good technical and interpersonal skills required
Reliable and treats people with the same integrity they expect from others
Works well in fast pace environment
QUALIFICATIONS
Miust have at least High School Diploma
Proven at least 1-3 years' experience preferred
Must have Yardi, Excel, Word, and Outlook skills preferred

This is a remote position.
Job Summary:
The Resident Services Specialist is a customer service hero and knows how to ask the right questions to get the job done well. Not only are they responsible for all re sident related adminis