Job Description

Key Responsibilities:

Supervise daily floor operations and ensure smooth service during shifts Lead, guide, and motivate service staff to uphold high service standards Greet and seat guests, ensuring excellent customer experience Coordinate table assignments and manage reservations and walk-ins Take and relay orders accurately; ensure timely food and beverage delivery Handle guest feedback and resolve issues promptly and professionally Conduct pre-service briefings and ensure staff are updated on menu items, specials, and promotions Monitor cleanliness, table setup, and compliance with hygiene standards Assist with staff training and onboarding of new team members Liaise with kitchen and bar teams to ensure efficient service flow Oversee billing, payments, and closing duties Support inventory checks and report shortages of supplies when necessary.

Requirements:

Prior experience as a Restaurant Captain / Supervisor or senior service role Strong leadership, communication, and customer service skills Good knowledge of restaurant service standards and POS systems Ability to multitask and work in a fast-paced environment * Flexible with shifts, weekends, and public holidays