Job Description

Duties and Responsibilities

Business Operations

Report to the F&B Director and works closely with Head Chef to meet desired performance and ensure high standards of service and food quality at all times Develop and implement front of house Standard Operating Procedures, guidelines, grooming, hygiene standards in the restaurant Provide procurement support in ordering food ingredients, equipment, etc; perform monthly inventory check Comply and ensure all the existing hygiene policies are strictly adhered daily; follow up closely on government rules and regulations Responsibility for the overall cleanliness, hygiene, health and safety standard in the restaurant premises Conduct regular review of operational procedures with improvement plans to the management Handle cashiering duties, daily sales report and petty cash claims if there is any; provide administrative duties and prepare necessary reports or paperwork to the Group Manage restaurant seating plans and reservations Act as a business owner to take charge in restaurant P&L. To monitor monthly cost incur and to drive revenue

Human Resources

Recruit, select, drive and develop the restaurant team members Supervise front of house team in the performance of their duties in accordance with the policies and procedures Initiate and implement appropriate service standards. Demonstrate them by training and motivating the team while carrying out their duties Conduct orientation and training to the new employees Planning team duty roster and housekeeping schedule Foster and promote a cooperative working environment, friendly working culture by maximizing the productivity and boosting employee morale

Customer Satisfaction

To ensure provide good quality food products for the guests and provide excellent services in achieving customers' satisfaction Handling customers' feedback. Investigate and resolve customer's complaint in a prompt, courteous and professional manner with proper documentation and resolutions

Requirements

At least more than 5 years working experience Strong interpersonal and leadership skills with a "hands-on" experience Excellent time management and attention to details * Ability to work effectively in a fast-moving environment with a proven track record of results