Job Description

We are seeking a Restaurant Operations Manager/Assistant Manager with a passion for excellence in the Food & Beverage industry to serve one of Singapore\'s largest restaurants and bars.Responsibilities:

• Daily Operations: Ensure the smooth and efficient running of daily restaurant operations.
• Standards and Integrity: Uphold and enforce company standards, safeguarding the integrity and reputation of the brand.
• Sales and Performance: Drive sales through strategic operational execution and consistent service excellence.
• Customer Engagement: Actively respond to customer feedback and complaints, ensuring a positive guest experience.
• Profitability: Achieve financial targets by exercising stringent cost control measures.
• Risk Management: Oversee restaurant liability by adhering to human resource standards, safety protocols, and security measures.
• Quality Control: Maintain the highest standards of food quality and restaurant hygiene.
• Staff Development: Train, mentor, and develop staff to achieve their full potential.
• Recruitment and Training: Lead the recruitment, onboarding, and continuous training of staff.
• Team Management: Provide constructive feedback and manage staff performance, fostering a collaborative and performance-driven team culture.
• Leadership: Serve as a role model for exemplary performance, appearance, and behavior at all times.
• Manpower Planning: Ensure optimal staffing levels for daily operations, including the creation of weekly duty rosters and daily station plans.
• Event Management: Lead staff briefings, preparation, and execution of special events.
• Menu Planning: Assist in the planning and curation of beverage and wine menus.
• Inventory Management: Oversee monthly inventory submission and ensure sufficient stock levels for daily operations.
• POS Management: Manage Epoint systems, including the recording and placement of new items in the POS terminal and stock management.
• Reporting: Generate comprehensive monthly reports, including consolidations, sales metrics, and customer traffic analyses.
• Customer Feedback: Collect and analyze customer feedback to continuously improve service and offerings.
• Cash Management: Ensure accurate cash handling and timely bank deposits.
• Cleanliness and Order: Maintain a consistently clean and organized restaurant environment.

• Experience: Minimum of 5 years in F&B, with a focus on restaurant management.
• Energy: Ability to thrive in a fast-paced, dynamic environment.
• Leadership: Strong leadership skills with excellent interpersonal and communication abilities.
• Service Orientation: A commitment to delivering exceptional service and achieving results.
• Team Player: Collaborative mindset with the ability to work effectively as part of a team.

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