Job Description

POSITION PURPOSETo consult, serve and prescribe Aesop products to new and existing customers. Ensuring the highest level of service is provided to customers, the role contributes to maximising sales and financial growth. All decisions and actions are made in line with company procedures and guidelines.MAIN RESPONSIBILITIESSales and Financial ManagementFinancial Management Follow directions on managing controllable expenses Assist the Store/Counter Manager with cash handling and manage the banking in an appropriate and responsible mannerOperations Escalate any issues within store / counter to Store Manager (e.g., maintenance, cleaning, OH&S) Identify improvements and/or modifications to processes and systems, and discuss with Store Manager Opening and closing responsibilitiesInventory Management Be conscious of stock loss, following directions on preventing shrinkage and escalating any issues Assist with store stocktakes, as requiredSales Contribute to store sales Understand store sales budget and performance against KPIs Support initiatives to improve product performance and return on floor spaceCustomer Experience and Brand ManagementCustomer Experience Ensure the Aesop approach to customer service and consultations is upheld and demonstrated Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager Stand for extended periods of time and undertake some lifting of up to 15kgBrand Management Be aware of marketing and promotional initiatives Support shopping events Assist Store Manager with maintaining relationships within local community Adhere to standards for store and product presentationPresentation Understand and meet Aesop's dress and grooming standardsSelf-Leadership and DevelopmentRecruitment and Induction Proactively complete induction Actively network and identify potential candidatesPerformance Management Prepare for and participate in Development Conversations Seek out feedback on performanceTraining and Coaching Actively participate in trainingRetention Contribute to a positive and harmonious work environment that encourages retentionTeam Events Participate in social eventsCommunication and AdministrationCommunication Maintain effective, regular and Aesop appropriate communication with colleagues Attend and participate in forums and meetings Read and action all communications in a timely mannerAdministration Complete all delegated administrative tasks in an accurate and timely manner Maintain proficient computer skills and program knowledgeAt Aesop, we believe that the best people drive our business to continued success and so wetake a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.
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