Retail Operation Executive

Singapore, Singapore

Job Description


Company DescriptionThe position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers\xe2\x80\x99 queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.Primary ResponsibilitiesProviding A Great Shopping Experience

  • Handling customer complaints and concerns.
  • Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers\xe2\x80\x99 needs at the forefront of every interaction.
  • Be personalized, competent, convenient and proactive.
  • Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
  • To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
  • Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
  • Manage and communicate merchandise opportunities to Boutique Manager.
  • Participate on monthly inventory stock take.
  • Proactively engages with all guests and upsells items.
Supervision/Training Of The Retail Team
  • Inducts and trains Retail Associates in technical skills and product knowledge.
  • Manages team within guidelines of the hotel.
  • Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
  • Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
  • Ensures that safe working practices are followed including emergency procedures.
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Develops own knowledge and skills as a contributing member of the Retail team.
Online Orders And Store Orders
  • Ensure that all web orders and enquiries are answered timely.
  • Ensure all online products information, inventory and new products are up to date
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
  • To oversee and ensure smooth processing of mail orders request.
  • Timely providing feedback from guests to enhance guest\xe2\x80\x99s experience.
  • To observe professional and customer focused telephone etiquette at all times.
  • To be familiar with any and all promotional events for the Retail store or hotel.
  • Corporate purchase/festive hampers.
  • To record and handle any defective and damaged goods and highlight to Manager in timely manner
  • Performs any other duties and responsibilities that may be assigned.
Tour Guide
  • Manage and communicate with tour guide at the boutique.
  • Participate in relationship building with the tour guide.
QualificationsCandidate ProfileKnowledge and Experience
  • Minimum of 2 years of relevant experience in the retail industry.
  • Ability to speak Japanese will be an advantage.
Competencies
  • Interpersonal skills well developed with guests, employees, management.
  • Ability to work independently, effectively, reliable and self-directed.
  • Good presentation and influencing skills.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Ability to work independently and has good initiative under dynamic environment.
  • Self-motivated and energetic, confidently able to resolve problems and make decisions.
  • Communication skills in English spoken/written.
Additional InformationBenefits of Joining Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Raffles Hotels & Resorts

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Job Detail

  • Job Id
    JD1419925
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned