Retail Operations Analyst
Pasir Panjang, Singapore
Job Description
- Work in a reputable Multinational Electronics and lifestyle company
- Career progression opportunities
- Support store sell-out achievement, field force team, and individual performance achievement.
- Develop action plans for incremental sell-out and provide recommendations for improvement.
- Provide timely updates on sell-out achievement and performance by account and stores.
- Assist in retail activity goal management and conduct ROI analysis.
- Manage major data and key performance indicators (KPIs) effectively.
- Drive and execute customer service through MSP (Mystery Shopping Program) monitoring, result analysis, and recovery plan implementation.
- Monitor Net Promoter Score (NPS) and develop action plans if necessary.
- Implement SAM rewards program and ensure its success.
- Adopt individual KPI tracking and training, cascading down to all FSM/FT/PT (Field Sales Managers, Field Technicians, and Promoters).
- Build strong relationships with store staff, gather feedback on store performance and competitor analysis, and ensure visual merchandising complies with company policies.
- Obtain and consolidate weekly pricelists, capture photos of store product displays, and submit them into a database.
- Ensure store displays are error-free and promptly address any issues that arise.
- Provide training to staff and promoters on new product specifications.
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Job Detail
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Job IdJD1332557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPasir Panjang, Singapore
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EducationNot mentioned