Job Description

Job Summary


The Retail Supervisor will be responsible for overseeing daily store operations, ensuring smooth workflow, and supporting staff in delivering excellent service. The ideal candidate is experienced in retail grocery, understands traditional dried goods, and is comfortable managing both front-line staff and stock handling.




Key Responsibilities


Supervise daily operations to ensure efficiency and compliance with company policies


Support and coach retail staff to deliver high standards of customer service


Assist in managing inventory levels, including receiving, stocking, rotation, and quality control of dry goods


Handle customer inquiries, complaints, and special requests professionally


Ensure store cleanliness, organization, and safety at all times




Conduct daily opening and closing procedures, including cash handling and sales reporting


Coordinate promotions and seasonal product displays


Monitor product expiry and freshness, especially for delicate items like dried seafood and herbs


Report sales, staffing, and operational issues to management regularly


Train new employees on product knowledge, especially on traditional and their uses


Requirements


Education: High school diploma or equivalent; further education in retail management or related fields is a plus


Experience: Minimum 2 years of retail experience, preferably in grocery or traditional food retail; 1+ year in a supervisory or team lead role


Strong understanding of traditional Chinese dried goods


Excellent customer service and communication skills


Ability to manage and motivate a small team


Strong problem-solving and organizational skills


Physically fit - able to lift stock, move boxes, and stand for long periods


* Basic computer and POS system skills