Job Description

About Our Client:

Our client is well known travel retail chain that operate their business in 21 location across 7 countries

Roles and Responsibilities:

- Retail Supervisors develop operation plan for their teams and make sure those plan are executed

- Lead, Manage and Motivate team member

- Preparation and updating duty roster to ensure accuracy in the info tech HRMS Time Management systems

- Coach and train Retail Associate on GLOB+ System usage

- Conduct daily briefing to team member before start of shift duty

- to provide their teams with constructive criticism and be able to help them develop by coaching and teaching different selling related skills.

- Lead by example and excel in customer service merchandise knowledge, selling skills, as well as cashiering.

- manage and improve the SOP and procedure related to inventory management at the assigned store level

- Able to multitask while also keeping the customer happy and satisfied

- excellent customer service and communication skills to meet the organization business objective and exceed customer expectation

- Good leadership skills to effectively oversee and manage the teams

- Supervisor may works variety of hours that might include nights, weekends, and holidays.

- Retail Supervisor may also be required to attend the meetings and conferences

- Any other ad-hoc assignment or project assigned by superior

Job Requirements.

- At least 3 years of retail supervisory experience preferred

- Professional and pleasant personality

- maintain a positive attitude and focus on customer satisfaction in fast paced environment

- Good communication skills and team player

- able to commit rotating shift hour, including public holidays and weekends

Catalyst Talent Strategy Consulting