Job Description

Rider Operations & Experience Analyst, Logistics (Singapore)

\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

As a Rider Operations & Experience Analyst, your role is to be the voice of riders in Singapore and improve their experience with foodpanda. You will also assist in tasks which ensure the smooth running of our day-to-day operations.

This role will be based in Singapore and will report to our Rider Operations Lead.

Responsibilities:

• Be the voice of our riders identifying their key issues and finding solutions to improve their overall satisfaction
• Quality assurance of the Service team through regular communication and alignment with the Shared Service Center (SSC) leads
• Design & maintain tracking mechanisms to capture the common quality issues and report and mitigate the top ones
• Conduct tests and experiments to validate hypotheses and to measure the effectiveness of proposed improvements
• Work with both internal and external partners to optimize overall operation through process development

Requirements:

• Bachelor\'s degree in any discipline, preferably a STEM field, Economics or Business
• Minimum 1-2 years of working experience in the tech industry. Applicants with minimal work experience but outstanding academic or co-curricular records are welcome to apply
• High empathy to understand rider\'s needs and their thinking process
• Hands-on in Microsoft Excel and SQL
• Knowledge of Google data studio and Tableau is a plus
• Experience in prompt engineering and AI tools is a plus
• Willing to question the status quo and contribute to ideas when needed
• Team player and could fit into the company culture
• Possess a strong problem-solving skills

What we offer:

• A dynamic and challenging work environment
• A company committed to developing you personally and professionally
• A great working atmosphere with regular company and team events
• A vibrant and international team committed to diversity and inclusion
• Responsibility from day one in a fast growing and global company
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda