Risk Manager Incident Handling (avp)
Singapore, Singapore
Job Description
The Incident Handling Team manages the complaint handling process, which comprises, inter alia, investigation and reporting, in the Bank. Key stakeholders include Front Office, Products, Legal, Compliance and relevant subject matter experts.
Main Duties
- Independently perform holistic complaint investigations in a timely manner
- Manage issue resolution arising from the complaint investigation with recommendations to stakeholders to operationalise process improvements from processes
- Engage stakeholders to investigate and arrive at a final conclusion
- Ensure timeliness and accuracy of submissions of complaint deliverables
- Assist in the complaint reporting to the relevant parties
- Provide support to the Team Head/team members to ensure smooth operation of the Incident Handling team
Requirements
- Minimum of 7 years of experience in compliance, risk and controls or audit function, with experience in complaints investigation, preferably in wealth management
- Strong interpersonal and professional communication skills (both oral and written)
- Strong analytical and report writing skills
- Willingness to learn and embrace challenges and changes
- Strong collaboration skills and team player qualities, encompassing ability to build partnerships
- Able to rapidly assimilate and multi-task
- Able to work independently
- Tertiary level education
- Proficiency in English and Mandarin to liaise with Chinese speaking stakeholders
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Job Detail
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Job IdJD1366406
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned