Job Description

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group\xe2\x80\x99s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The Incident Handling Team manages the complaint handling process, which comprises, inter alia , investigation and reporting, in the Bank. Key stakeholders include Front Office, Products, Legal, Compliance and relevant subject matter experts.

Main Duties

• Independently perform holistic complaint investigations in a timely manner
• Manage issue resolution arising from the complaint investigation, providing advice to team members with recommendations to stakeholders to operationalise process improvements from processes
• Engage stakeholders to investigate and arrive at a final conclusion
• Ensure timeliness and accuracy of submissions of complaint deliverables
• Assist in the complaint reporting to the relevant parties
• Provide support to the Team Head/team members to ensure smooth operation of the Incident Handling team

• Minimum of 12 years of experience in compliance, risk and controls or audit function, with experience in complaints investigation, preferably in wealth management
• Strong interpersonal and professional communication skills (both oral and written)
• Strong analytical and report writing skills
• Willingness to learn and embrace challenges and changes
• Strong collaboration skills and team player qualities, encompassing ability to build partnerships
• A collaborative team player with the ability to work independently
• 1 self-starter, willing to take on responsibility, able to work across teams, functions, and cultures

• Tertiary level education
• Proficiency in English and Mandarin to liaise with Chinese speaking stakeholders

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