Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.In-Room Dining Supervisor with Conrad Hotels and Resorts is responsible for supervising operations of the department to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.What will I be doing?As an In-Room Dining Supervisor, you are responsible for supervising operations of the department to deliver an excellent Guest and Member experience. A Room Service Supervisor would also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise In-Room Dining operations
• Supervise VIP amenity preparation and delivery, monitors in-house VIP\xe2\x80\x99s to ensure satisfaction
• Handles guest complains professionally and satisfactorily
• Checks the accuracy of the guest\xe2\x80\x99s check before it is presented to the guest
• Coordinates with the order taker to ensure quick delivery of food and consistency of tray pick up
• Knowledgeable in bar tendering and wine service
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Provides guidance for improvement and implements necessary adjustments
• Assist F&B management with achieving financial targets
• Assist F&B management with training and development of team members
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships
• To carry our any other duties as assigned by the immediate superiors

What are we looking for?In-Room Dining Service Supervisor serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous In-Room Dining experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in hotel industry
• Previous experience in supervising and/or delegation
• Willingness to develop team members and self

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton