Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for a Reservations Executive to join our team!Key Responsibilities:

• Handling reservations inquiries via phone, email, and online platforms.
• Providing information about room availability, rates, and packages to potential guests.
• Assisting guests in making reservations, modifications, or cancellations.
• Ensuring accurate and timely entry of reservation data into the booking system.
• Collaborating with other departments to fulfill guest requests and preferences.
• Managing special requests and room allocations.
• Resolving any booking issues or discrepancies in a professional manner.
• Maintaining a deep knowledge of our property\'s offerings and promotions.
• Upholding company policies and procedures related to reservations.
• Contributing to the achievement of sales targets and revenue goals.
• Providing excellent customer service to enhance guest satisfaction.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication skills, both verbal and written.
• Exceptional customer service and interpersonal skills.
• Proficiency in using reservation management software.
• Detail-oriented with excellent organizational abilities.
• Ability to work independently and as part of a team.
• Familiarity with hotel operations and room categories is a plus.

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Rooms Reservations Executive role.

Shangri-La Hotels & Resorts