Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city \xe2\x80\x93 steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.About the roleGuest Relations Executive, Rooms ReservationsThe Guest Relations Executive, Rooms Reservations plays a pivotal role in the hotel\xe2\x80\x99s guest experience by managing all aspects of the reservations process. This role requires strong communication skills to provide detailed information about the hotel to prospective guests and guide them through the booking process. By upholding the Four Seasons service standards and personalizing interactions, the incumbent ensures that guests feel valued even before their arrival, contributing significantly to their overall satisfaction from the very first interaction.What Will You Do:You will be responsible for maintaining a seamless booking process, adhering to the hotel\xe2\x80\x99s service standards to create a lasting positive impression.Respond to and manage incoming reservations via phone and email, assisting guests with inquiries, tailoring responses to guests\' specific needs and preferences, and ensuring that all details are accurately captured.Proactively identify and optimize booking opportunities while maintaining a high level of guest engagement through a deep knowledge of the hotel\xe2\x80\x99s services and amenities.What you bringOpen to entry-level candidates with Diploma in Hospitality or its equivalentOne (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an assetPleasant disposition with strong interpersonal and communication skillsGood organisational skills, ability to prioritize workload and handle pressureKnowledge of Opera System would be an added advantagePassion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferencesKindly note that due to work visa restrictions, position is open to Singaporeans onlyWhat we offer:With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.Career growth opportunitiesUnique strong cultureBest-in-industry trainingComplimentary stays at Four Seasons properties (based on availability), with discounted mealsPaid holidays/vacationDental and medical/life insuranceEmployee service awards/Birthday GiftAnnual employee party/social and sporting eventsComplimentary meals in dedicated employee restaurantSchedule & Hours:This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

Four Seasons Hotels