Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.Â

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Â

Then come and join our global team as Remote Support Specialist – Diagnostics to provide support to our customers and work with our Customer Service team to achieve high level of customer satisfaction.Â

Your tasks and responsibilities:

• You will provide solution for all product related 1st Level incidents (customer calls) by telephone, ticket systems, emails based on communication with the listed contacts if required.
• You will provide supportive operation for CS operation and field support.
• You will update and accumulate knowledge of current/new products to keep high quality of 1st Level incident support.

To find out more about the specific business, have a look at Â

Your qualifications and experience:

• At least 3 years’ experience within service/installation of the related Healthcare systems portfolio, preferably in Diagnostics.Â
• Knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Â
• Attributes and experience in solving complex problems by using structured solving methods.Â
• Experience in the design and maintenance of IT systems, ideally in a hospital setting for It related functions.

Your attributes and skills:

• You possess IT application and quality knowledge
• You are proficient in Microsoft office and web applications
• You possess good interpersonal skills, professional attitude, excellent teamwork, and organizational skills
• You possess good telephone skills with skill and motivation for attentive hearing and ability to develop "compromise" with customers based on customer requests and knowledge of product and service organization
• You have strong communication skills in English, both written and oral
• You are able to identify priorities and derive/decide the necessary actions
• You possess commercial knowledge
• You demonstrate strong leadership quality at all times, takes initiative to participate in department projects and activities, and strive for continuous improvement.
• You understand the diversity in different cultures and leverage on the strengths of diversity. Skill in multiple languages will be an added advantage. Passion to work with people and committed to deliver best services to customers across the globe.

Our global team:Â
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at Â

As an equal opportunity employer, we welcome applications from individuals with disabilities.Â

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.Â

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.Â

Organization: Siemens Healthineers Company: Siemens Healthcare Pte Ltd Experience Level: Experienced Professional Job Type: Full-time