Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.


Team Summary The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business. The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business. What a Rules Consultant does at Visa: The role will require you to be primarily responsible for Visa Rules waivers including understanding the downstream impacts of business function sponsor proposals for new or updated products, systems, services, programs, or other initiatives regarding the client legal agreement. Whilst there is an emphasis on Visa Rules waivers, the role may be engaged in Visa Rules changes for AP and CEMEA regions. The expectations of this role include the following and is not limited to:

• Ensuring Visa Rules Waivers reflect the goals and strategy for Visa Inc.
• Provision of advice and interpretation on all regulatory matters, as documented in the Visa Rules to Clients and staff.
• Management of multiple revision topics with Business Sponsors at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions.
• Ensuring that the Visa Rules are easy to understand and do not leave Visa open to any unintended consequences.
• Primarily responsible for processing Visa Rules Waivers and may be engaged in the development of Visa Rules
• Support of the Visa Rules Committee Due Diligence and Governance Process
• Communicating waiver approvals to impacted clients.
• Managing and assisting in the publication of the regulations through the Visa Publication Tool as well as identifying improvements.
• Support the development and maintenance of departmental processes and procedures.
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.
• Representing Visa Rules Management team within regional offices in AP and CEMEA to ensure Visa global initiatives and best practices effectively introduced.

Why this is important to Visa The role ensures that all drafted Visa Rules Waivers are consistent with current Visa philosophy while adapting to market-driven change. The ability to support Business Function sponsors through the process of concept, development, review and approval is key to Visa’s ability to meet the regulatory and strategic objectives of Visa Inc. and its Clients. Projects you will be a part of: As part of the team, you will get opportunity to work on strategically important projects for clients and Visa, including but not limited to:

• Working with in-country and HUB business teams to expand the business and new constructs in both AP and CEMEA regions
• Working with regional and global stakeholders to deliver a seamless client experience
• Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications
As a candidate you should have:

• Bachelors/Degree or equivalent with minimum 8 years relevant experience.
• Effective interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Effective writing and communications skills
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Good research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

What will also help:

• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.
• Multi-lingual capability in at least one other language supported in the Europe region.
• Working (intermediate) knowledge of Microsoft Office, SharePoint.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Additional Information
Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.