Job Description

Your Responsibilities

We are looking for a Sales Account Executive to join the growing team at Jedox. As a Sales Account Executive, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The Sales Account Executive will ensure our customers are getting the most value out of Jedox products and will help prepare, manage, and deliver strategic engagements across the defined install base.

You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved customer retention rate and satisfaction while growing new business opportunities with existing customers.

• Responsible for the development of creative and practical strategies that keeps the clients involved in boosting their loyalty and customer retention rate
• Serve as the first point of contact for your portfolio of clients and partners in the region
• Nurtures working relationships with existing clients (including C Level) throughout the project lifecycle
• Carry out periodic client health, monitor usage, and identify solutions in alignment with clients\xe2\x80\x99 success roadmap to continuously up-sell and cross-sell Jedox
• Advise and support existing clients\xe2\x80\x99 migration journey from On-perm to Cloud
• Work closely with Customer Success Team to provide holistic support to existing clients
• Engage with the Presales team to position and drive for new opportunities.
• Collaborate with other cross-functional teams(Sales, Pre Sales, Customer Success, Marketing, Implementation Services, Finance) to work on offerings, proposals, and other operational tasks such as reporting and invoicing.
• Gathering client feedback and sharing it internally to improve the product and/or establish better Customer Support practices
• Keeping clients and partners updated on changes to the product they\xe2\x80\x99re using, new features, and new products they might find useful

Your Profile

• Multiple years of experience in customer-facing customer success, account management, and partner management
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Experience building strong internal and external relationships.
• Exceptional organizational and change management skills with an ability to manage competing client demands.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Presents diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent communication and interpersonal skills.
• Strong negotiation skills
• Enterprise Performance Management or Business Intelligence experience would be advantageous. Alternatively experience in B2B SaaS sales is required.

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values: The success of our One Team is driven by our core corporate values, in which we take a lot of pride here at Jedox.
Our growth mindset drives us to constantly learn, evolve and innovate, pushing ourselves to new heights. Our core is to work together as #OneTeam, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring we deliver impactful results and constantly exceed our customers\' expectations. Our focus on people-centricity makes sure that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are vital to building strong relationships, both internally and with our customers, partners, and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superpl\xc3\xa4nnen. It is that exhilarating feeling when an organization performs how it envisioned it.
When you plan for the future and achieve your goals, we call it Superpl\xc3\xa4nnen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training, certifications, and utilizing employee access to the LinkedIn Learning platform. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.

Take time to care for yourself: We offer generous vacation and sick time and comprehensive health benefits plans, including Pension plans.

Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.

Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.

High-impact working environment: we enjoy flat hierarchies and short decision-making processes.

Get corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.

Jedox GmbH