Ensure smooth running of sales order transactional processes
Process all common activities concerning order administration
Check open orders, availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to customer
Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes and possible deviations and solutions via Email/telephone
Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction
Monitors and resolves order issues and processing errors
Support complaints (logistics and commercial) and returns handling
Requirements:
Decent SCM/back office experience preferably in a technical industry.
Knowledge of ERP system (SAP)
Good knowledge of Excel, Word and Outlook
Knowledge of CRM (Microsoft Dynamics) is an advantage