Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let\'s lead the way together.
Sales Analyst, Centurion Membership
This role requires the incumbent to focus on acquisition of customers for key premium products for American Express. The scope will encompass identifying leads sources of key clients and effectively acquire them as card members. The incumbent is expected to achieve set targets, provide customer service delivery and deepen relationship with card members through cross sell/upgrade and referrals.
In addition, the incumbent is also responsible for the following responsibilities:

• Actively identify and generate new leads by making outbound calls, meeting customers and expand on referral pool to grow a profitable premium consumer card base.
• Handle inbound calls (through hotlines) with utmost professionalism.
• Provide consultation to customer on card related information, application requirements, choice of cards, annual card fees and so forth.
• Manage customer\xe2\x80\x99s expectations and maintain relationship by providing support in a timely manner.
• Ensure complete and accurate processing of card applications, including acquiring proof of income declaration and documentation.
• Work closely with key stakeholders (Risk, Compliance, New Accounts, Travel and lifestyle services team) to facilitate application and/or resolve any friction during and after application journey.
• Research & pre-qualify potential customer\xe2\x80\x99s profile by preparing detailed KYC report and supporting information for premium card membership review.
• Closely monitor and follow up on card application status to ensure a prompt turn-around of card approvals, and support internal KPI such as reducing the number of applications that are cancelled, pending or rejected.
• Adhere to applicable rules, regulations and internal policies, procedures and control.
• Support all marketing initiative.
  

Minimum Qualifications

• Good sales experience & skills
• Cold Calling Experience
• Strong customer focus with the ability to meet sales target
• Highly sales driven and results oriented
• Display highest level of integrity at all times
• Strong drive to perform in a sales driven environment
• Must possess excellent time management skills
• Self motivated and sales results oriented
• Positive work attitude
• Strong Strategic and conceptual thinking skills
• Ability to build and maintain a strong relationship with card member.
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.