Job Description

A Sales and Marketing Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Business Development team to develop future and repeat business.

What will I be doing?

As Sales and Marketing Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Business Development team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Commerial Manager and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds
• Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, and food and beverage provisions
• Work with local third party partners, including local media, and maintain professional working relationships with local official bodies
• Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel
• Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required
• Support the development of promotional activities, marketing channels and the production of marketing materials for specific events
• Manage and promote the hotel on Hilton branded websites - Work within marketing budgets by using resources effectively
• Maintain a comprehensive media and marketing contact management system relevant to the target audiences of the Hotel

What are we looking for?

A Sales and Marketing Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a sales/marketing role
• Relevant dioploma/ degree, in a sales or business discipline, from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!