Job Description

JOB SUMMARY To support the Sales Process and administrative function of the Sales Centre (Conference).

JOB DUTIES AND RESPONSIBILITIES

• To handle all incoming calls in the office within 3 rings and to assist incoming sales enquiries through the sales process including group and catering booking with proper follow-up on all quotations within 3-24 hours.

• Complete recording of following reports:Any lost turndown and cancellations in the Opera system
  Monthly group revenue by Account Manager
  Weekly forecast report
  Abandon Call Report
  

• Meet prospective clients for site inspection in the absence of the Sales Centre Manager. Asst Sales Centre Manager and represent the team on the most professional manner when talking or seeing guests/customers.

• Work according to advance deposit, credit and billing process procedures (if applicable).

• To ensure prompt action on all job task allocated by Director of Catering Sales, Sales Centre Manager or Assistant Sales Centre Manager with adherence to due dates given.

• To maintain proper filing of all correspondence and to ensure adherence to pre-determined filing system. Proper and continuous maintenance of corporate/customer database.

• Proper Opera maintenance on bookings, database, update, etc.

• To extend professional phone mannerism/etiquette and to promote strong and friendly bonding with working partners of the Sales Team.

• At all times to represent the Hotel in accordance with company standards of dressing, grooming and hygiene.

• To be familiar with the hotel product and to utilize the facts, observations and benefits to assist with enquiries for groups and event spaces.

• Participate in competitor survey for seminar package.

• Prepare correspondence (enquiries, proposals and contracts).

• Be aware and enact all company SOP.

• Be aware of and work towards Department Goals.

• Performance of Shopcall towards department goal.

• To adhere to personal behavioural norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

• Perform any other duties assigned by immediate supervisor or deparment head according to changing business, economic, customer needs or restructure within Sales & Marketing department.

• Minimum 'O' level education
• At least 1 year of relevant working experience in hotel's Sales & Marketing department
• Pleasant disposition and personality
• Great interpersonal and public relations skills and ability to work as a team
• Knowledge of PC software program - MS Word, Excel, PowerPoint, Opera will be an asset
• Able to start work anytime or within short notice period