Job Description

Sales Coordinator Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.

• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.

• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

• Respond to complaints from customers and give after-sales support when requested.

• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

• Making the company\'s products and services as attractive to potential customers as possible.

• Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date.

• Support senior management by completing orders and keeping customers informed of delays and delivery dates.

• Attend essential sales training meetings and develop an understanding of all the company\'s services and products.

• Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports.

• Typing business letters, memorandums, standard operation forms, reports and other correspondence in an accurate and timely manner as directed.

• Creates new and innovative ideas to sell products.

• Assists the marketing department in new marketing campaigns.

• Assist in the preparation and organising of promotional material or events.

• Monitor the team\xe2\x80\x99s progress, identify shortcomings and propose improvements.

• Ensuring adherence to laws, regulations, and policies.

• Bachelor\'s or associate\'s degree in related fields is preferred.

• Proven working experience as sales coordinator..

• Proficient in all Microsoft Office applications.

• Proficiency with computerised financial systems, such as , databases, payment processing, excel spreadsheets, payroll services.

• Strong IT skills, including database development.

• Strong business sense and industry expertise.

• Able to handle numerous time critical assignments simultaneously.

• Strong analytical, organisational, and creative thinking skills.

• Excellent communication, interpersonal, and customer service skills.

• Excellent verbal and written communication abilities across all levels of an organisation.

• Strong budget development and oversight skills.

• Solid understanding of financial management.

• Strong Leadership,Conflict Management,Decision-Making,People Management,Competitive analysis,Management proficiency,Supply management,Customer service,Presentation skills,Analysing information,Problem Solving,Planning and Teamwork,Critical Thinking skills.

• Time-management and organisation skills

• Certified professionals are preferred.

• The Ability to multitask and work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).