Job Description

• Receive incoming sales queries & orders for group events, third-party resellers and other parties through all media (email, social media, messaging platforms, phone, etc.)
• Follow up on pending sales queries & orders to convert them into ticket sales.
• Coordinate with food & beverage, recreations, and other relevant departments on upcoming event & food orders, site visits, and event requests.
• Document and maintain organised sales records to evaluate conversions, sales performance and identify trends.
• Manage incoming general queries through email, social media and messaging platforms with prompt replies on up-to-date park information and sales standard replies.
• Prepare and update sales & marketing material such as presentation decks, information sheets and photo/video library.
• Control and maintain department-related stocks and inventories to ensure their department can operate smoothly.
• Create and maintain records/documentations with accurate and up to date information, according to company and legal standards, when required.
• Constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
• To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure Group\'s service standards, objectives and code of conduct are met or exceeded at all times.

Requirements

• Fluent in written and verbal English and Bahasa Malaysia.
• Singapore resident or PR holder
• At least 3 years of experience in customer service, especially in the tourism/leisure industry.
• Well-organised, assertive, and sharp communication skills.
• Computer-literate, particularly with emails, social media, Microsoft Word and Microsoft Excel.

Job Type: Full-time Salary: $1,803.66 - $3,417.83 per month Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus