Job Description

TODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS.
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.
Task
Sales Development Manager acts as business partner towards the CSI Sectors in order to support the CSI account teams to grow beyond established conventions and areas of business. The role drives strategic projects in sales digitalization and business development as product owner and project lead in close collaboration with the Sectors and the DHL Business Units.
The position is based in Singapore.
Principal Accountabilities
Stakeholder and Change Management

• Identify areas of change to globally drive sales digitalization and the CSI 4.0 way of selling (e.g., data-driven, e-commerce-focused) in an ambiguous and vulnerable market environment.
• Engage and negotiate with executive stakeholders (CSI and Business Units) and other key interest groups to overcome objections, secure commitment, and foster collaborative development.
• Develop transformational programs using established change management techniques and tools.

Project Management

• Innovate, design, and implement transformational, commercial, and digitalization projects with a global, cross-divisional scope.
• Act as product owner, applying agile project management tools where applicable.
• Collect and prioritize stakeholder requirements in a diverse environment.
• Drive progress in collaboration with analysts and developers, while managing non-technical project tasks.
• Review partial results regularly and communicate progress to stakeholders.
• Support the launch of end-products, including communication and user training.

Business Development

• Collaborate closely with other functions (e.g., Account Teams, Commercial Operations, Sales Enablement, Sector Development) to identify white spots and growth opportunities.
• Drive commercial campaigns and initiatives with the Sectors and DPDHL Business Units on a global scale.
• Communicate progress and status updates to key stakeholders and establish performance reporting.

Capacity Building

• Identify capacity-building needs in collaboration with key stakeholders.
• Develop, roll out, and manage training curriculums (e-learnings, web-based, and classroom formats) for the global sales population.
• Identify, negotiate, and manage third-party training and consulting providers.
• Set up progress reporting and documentation.

Salesforce.com CRM Development

• Manage requirements with CSI stakeholders at all levels for account management and pipeline features.
• Align and negotiate with Business Unit counterparts (executive and non-executive) on pipeline methodology, integration, user management, and opportunity uploads.
• Continuously develop, roll out, deliver, and report on training curriculums for Salesforce.com (ACE) and Einstein (ACE Analytics) applications.

Knowledge, Skills and Experience

• Bachelor's degree or tertiary education in a related discipline and 6-10 years of relevant experience, or a master's degree with 5-10 years of experience, or equivalent professional experience.
• Exceptional stakeholder management and communication skills, essential for driving change and digitalization in a global, complex environment.
• Experience in two or more DPDHL Business Units (minimum 5 years), or equivalent external industry experience preferred.
• Strong project management experience, with knowledge of agile methodologies and tools.
• Excellent negotiation, presentation, stakeholder engagement, and virtual team management skills.
• Experience working with CRM software (e.g., Salesforce.com).
• Solid business acumen and understanding of key financial principles.
• Proven knowledge and experience in commercial principles and processes.
• Outstanding communication and interpersonal skills, with experience working in virtual teams.
• Strong problem-solving abilities, analytical thinking, and critical reasoning.
• Excellent command of English (spoken and written);