Job Description

Want to revolutionize the future of education and do meaningful work that transforms future generations\xe2\x80\x99 lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We\xe2\x80\x99re now in 28 markets and have an ambitious team of 700 that\xe2\x80\x99s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To support our students, we have built / purpose of role

This is a hybrid full-time position, based in Singapore. The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset. The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs.

What are the main responsibilities for this role?

• Managing, contacting, and qualifying inbound warm/hot leads
• Providing resources to leads to inform them of opportunities with Crimson
• Working as part of a high performing team to provide the best experience to potential Crimson students

What skills and experience are required?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson\xe2\x80\x99s Client Relations Management (CRM) system Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Track Crimson events and plan accordingly to reach out to the event leads
• Schedule meetings for the leads to meet with Crimson\xe2\x80\x99s Academic Advisors and Country Manager
• Planning and running local events to increase brand awareness for Crimson
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge
• Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
• Attending industry events as required
• Collating fortnightly sales reports in an accurate and concise manner for management

What skills and experience are required?

• Proficient in Mandarin and English - Spoken/Written
• Experience in Customer Service, Customer Success
• Experience in university admissions (US & UK as priority) will be preferred but not required
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to \xe2\x80\x98Level Up\xe2\x80\x99 (it\xe2\x80\x99s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We\xe2\x80\x99re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you\'re passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we\'d love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Crimson Education