Job Description

Position OverviewThe Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. He/she also develops strategic action plans for hotels to drive measurable, incremental sales revenue.The RoleA. Develop Sales Strategies1. Analyse competitor landscape and customer demand to identify sales opportunities2. Develop measures to strengthen guest and/or customer portfoliosB. Manage Client Relationships1. Collaborate with relevant departments to meet guests' and/or customers' requirements in the sales contracts2. Develop action plans for guests' and/or customers' request that deviate from signed sales contractsC. Manage Sales Activities to Achieve Sales1. Conduct hotel inspections for clients2. Conduct negotiation of sales contracts3. Develop consultative selling and upselling strategies to maximise room sales4. Prepare and present sales proposals and quotations5. Conduct minimum 20 sales activities per week including sales call, entertainment and site inspectionsD. Manage finance and report management1. Meet or exceed individual and group catering sales target that is set by the management2. Accurately forecast the covers and revenues for each clientE. Create sales opportunities1. Manage sales channgels to optimize sales2. Monitor customer acquisition programmes3. Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generationTalent Profile1. Diploma in Hospitality Management2. Minimum of 3 years' experience working in the same capacity for an upscale hotel3. Have a good business acumen4. Ability to work under pressure
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