Job Description

As Sales Manager at Eastern and Oriental Express, a Belmond Train, you will be responsible for developing and executing short and long-term sales strategies for the Asia Pacific region, aligning with the organizational vision and commercial objectives of the Eastern and Oriental Express. You will work alongside the Belmond Commercial Office and Private Client Managers in Asia Pacific to achieve KPIs and revenue targets as well as identifying and pursuing new sales opportunities within B2B accounts, corporate entities, and B2C networks to drive revenue growth.
If you are looking to develop your skills and be part of the future of luxury, this is your moment and we would love to hear from you.
Primary Roles and Responsibilities

• Define and implement the leisure and groups sales strategy within the assigned market as per annual budget ambitions.

• Manage Trains and Cruises-owned accounts in the Asia Pacific market (ie. DMCs and rail specialists); setting strategy and objectives for each one.

• Introduce new initiatives to raise awareness of the Eastern and Oriental Express within the assigned market/segment.

• Represent Trains and Cruises at Belmond Sales Series, overseas trade shows and industry/networking events.

• Manage the market or segment co-marketing budget and individual budgets

• Connect regularly with the Director of Sales for Asia Pacific, GM and Heads of Department for Eastern and Oriental Express and ensure product knowledge is kept up to date and adopt a solution-based approach to overcoming any operational challenges with our clients.

Eastern and Oriental Express: A Living Legend
Eastern and Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.
Everything about our train is extraordinary - and we want you to be, too.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
The Belmond & LVMH Family
The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements

• Proven experience in sales management, preferably within the luxury hospitality, travel, or tourism industry. A strong track record of achieving and exceeding sales targets.

• Ability to lead, mentor, and motivate a sales team. Experience in managing performance, setting goals, and providing constructive feedback.

• Capability to develop and implement effective sales strategies aligned with business objectives. Ability to analyse market trends, identify opportunities, and develop plans to capitalize on them.

• Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with clients, partners, and internal stakeholders.

• Strong understanding of the luxury market, customer preferences, and competitor activities. Knowledge of sales techniques, marketing strategies, and revenue management principles.

• A bachelor's degree in business administration, marketing, hospitality management, or a related field is typically preferred.

• Strong negotiation and closing skills.

• Excellent presentation and communication skills.

• Ability to work independently and as part of a team.

• Flexibility to travel as required.

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.
International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.
Experience in the hospitality industry is a bonus, but not a necessity.
Benefits
At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.

• Complimentary and preferred rate experiences at our iconic destinations.

• Wellness programs

• Meals and uniforms are provided.

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.

Skills Required