Job Description

A Sales Manager in groups, meetings and events is responsible for maximization of revenue opportunities in the areas of weddings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will I be doing?

As a Sales Manager in groups, meetings and events, you will be responsible for performing the following tasks to the highest standards:

• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Respond to all guests\xe2\x80\x99 enquiries in a timely and accurate manner.
• Maintain and update all business leads with accurate database.
• Work with all stakeholders to ensure support for business conversion, exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests\' service.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Follow through from negotiation to actualisation of event and final bill settlement for events.
• Engage proactively with guests\' and gather feedback.
• Prepare and lead discussions in Pre-Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
• Achieve and exceed sales targets as an individual and contribute to team\xe2\x80\x99s revenue targets.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Sales Manager in groups, meetings and events serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 years\xe2\x80\x99 experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• Energetic, vibrant and inspiring to the team.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Proactive, confident and reliable.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton