Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.



Establish and maintain the files on all accounts according to the sales procedure manual.

Organize the filing system of the Division/ Department/ Section (i.e. photo-copying / faxing/ filing etc.)

Control customer database mailing list and ensure that it is updated constantly.

Keep a record on client profiles.

Co-ordinate & hosting of familiarisation and site inspection activity including follow-up.

Prepare a tentative monthly schedule to record all sales and other related activities for the preceding month.

Prepare and submit a weekly report on the information gathered about our Hotel\xe2\x80\x99s competitors.

Liaise with different groups of clients via phone calls and email.

Assist the department in the production of proposals, letter typing, mail-outs and outgoing communication material

Open and sort all incoming correspondence for the attention of the Sales Department, source information as necessary to enable a prompt and accurate response.

Collation of sales kits and collateral for sales blitzes as required

Assist in database management, i.e. update of contacts.

Take minutes of meetings that are Sales & Marketing related.

Organize the recording system for all incoming and outgoing correspondence.

Assist the Director of Sales & Marketing with specific projects related to internal and external promotions.

Assist in the handling of phone calls and follow up as required.

Assist in the distribution of materials when required e.g. hotel brochures, sales kits for external promotions.

Qualifications

• Minimum of two years experience in a similar role in a Hospitality environment, 5 star luxury environment preferred.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Demonstrated ability to prioritize tasks and excellent time management skills
• Excellent working knowledge of Microsoft office applications
• Knowledge of Opera, preferred
• Self motivated with a can do attitude
• Initiates contact and establishes rapport easily.
• Appreciates and maintains an effective outlet for stress.
• Excellent numeracy, verbal and written communication skills.
• Has the ability and willingness to undertake further development.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.
• Flexibility to work outside of normal business hours, as the business requires;
• Demonstrates understanding of hotel financial reporting and key performance indicators.

Accor