Job Description

The client is a leading digital business with more than 2,800 people working towards changing the way the world experiences property.They help people with all aspects of their property experience - not just buying, selling, and renting. They deliver unparalleled value to their customers with a suite of un-matched integrated products and services while providing access to the largest and most engaged audience of Australian property seekers. Their unique consumer experiences cover every stage of the property journey offering the richest content, data and insights, property valuation estimates and home financing solutions.The client is focused on supporting a sustainable future is a Climate Active certified carbon neutral organization.Their people are the key to their success and come to work every day living their values. They are purpose driven and collaborate, which drives their innovative culture.What we're doingThe role sits within Customer Solutions & Operations. Customer Solutions & Operations is accountable for delivering customer and operational excellence through all post-sales service experiences. As a Fulfilment Consultant, you will be part of a high performing team that process a range of administration requests for our customers. The volumes can change from day to day so being flexible and agile must be your kind of style. You will absolutely love getting your hands on new processes and always bring your continuous improvement mindset to the table to improve the way we do things. While no two days are ever the same, you'll be doing:

• Providing accurate and fast data entry when processing customer contracts
• Over time becoming cross-functional within the team and able to successfully take on other tasks such as contract validation, custom contracts, credit administration and processing cancellations and renewals
• Providing exceptional customer service for both internal and external customers, whether in person, via email or by instant messaging
• Fostering a great team morale by working collaboratively and always acting with integrity, empathy, and respecting diversity within the team and broader business
• Fostering strong and effective working relationships with key stakeholders
• Adopting a business wide perspective when solving issues and developing plans
• Contributing to clearing intro-team and internal business hurdles, and meeting all SLA, KPI and compliance requirements
• Always looking ahead to identify any potential issues or opportunities for improvement
• Providing advanced technical support, product knowledge and account maintenance for customers
• Producing accurate data entry reports on an ad hoc and monthly basis
• Assisting the Team Leads on any projects, process improvements and/ or pricing/product or contract updates

Who we're looking forWe're looking for someone with precise attention to detail, a fast learner in an agile environment and who is motivated to get into the zone and #gsd (urban dictionary will help on this one). The right mindset paired with a positive attitude is everything! In addition:

• High level of alphanumeric skills
• Experience in customer service or administrative support
• Excellent attention to detail, time management, prioritization and communication skills
• Comfort in working with a variety of CRM and inhouse systems
• Someone who looks at tricky situations through a solutions-focused lens
• Process improvement skills and mindset
• But we don't just look for someone based on their skills and expertise. It's our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be:
• Savvy minded and have curiosity to think a little left of field / outside the box
• A strong and creative communicator
• Friendly, approachable and have good relationship management skills
• An avid contributor to our inclusive culture - we celebrate different perspectives and all play an active role in creating a sense of belonging

Get a genuine career opportunity with good benefits!

• An experienced and enthusiastic team in an established and stable company with a huge growing potential
• Access to top-of-the-line facilities and technologies
• HMO coverage on day 1 with 1 dependent
• 20 leave credits consumed at your discretion with up to 5 days commutable to cash
• Exposure to world-class and high-level foreign clients and partners
• Employee engagement activities

Job Type: Full-timeSalary: Php35,000.00 - Php45,000.00 per monthSchedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)