Job Description

Company Description

Informa Markets is one of Informa\'s B2B Markets and Digital Services divisions. We are a highly international business, with a significant presence in the US, Brazil, the Middle East, India and China.

We work in over a dozen growing, specialist and international markets, with hundreds of leading brands across Health & Nutrition, Healthcare & Pharmaceuticals, Aviation, Beauty & Aesthetics, Infrastructure & Construction, Agriculture and Fashion.

Informa Markets delivers smart events, including must-attend trade-focused exhibitions, specialist content, specialist data and targeted digital services, including lead and demand generation solutions powered by our depth of first-party customer data.

Our live products and digital platforms and services enable buyers, sellers and decision makers in specialist markets to meet, discover and showcase new products and do business.



The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that\'s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support

• Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
• Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Prioritizing tasks and eye for details
• Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams

• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation

• Perform Salesforce (CRM) reporting and ad-hoc reports as requested
• Where relevant manage integration of International Joint Venture reports
• Support Sales team with proactive insight and trend analysis
• Campaign Management

• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development

• Act as liaison between Sales team and CRM team to gather regular system feedback
• Help identify priorities for development and gather requirements
• Perform User Acceptance Testing

• Perform additional responsibilities as assigned by Event Director and Head of Sales

• University Bachelor\'s Degree / University of Business Admin / Applied Sciences qualification
• Minimum 2 years of sales support experience across international regions and cultures
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Experience of data analysis and manipulation
• Ability to proactively handle and respond to customer objections
• Interpersonal skills, confident personality, high level of enthusiasm

• Accuracy of data and reports
• Efficiency gain of team supported by role
• Adoption of Sales processes and Salesforce.com technology
• Experience with Salesforce CRM highly desirable
• MS Office

Informa