Job Description

We are recruiting for a Sales Operations Specialist role based in Singapore.
As a key member of the Regional Management team, manage the Sales Operations function for the assigned region including the Group Sales function and a team of Sales Operations Co-ordinators. Improving the efficiency of QR revenue generating teams and exceeding revenue targets. Oversees the ongoing collaborative relationships between the Sales Operations function with all teams in the region and providing proactive solutions to any issues that arise. Handle Sales Operations team (ASEAN region) - Singapore, Malaysia, Indonesia and Philippines Key Accountabilities

• Develop Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales/sales operations principles.
• Manage the Sales Operations Function with responsibility for (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration for the assigned region.
• Develops and manages sales operations performance reports while ensuring timely communication to the stakeholders.
• Ensures that policies and processes facilitate the overall department’s productivity and are aligned with other Qatar Airways policies.
• Responsible for proactively solving issues raised by the team, without guidance from managers.
• Establish the teams objectives and priorities to align with and support business objectives.
• Regularly evaluate the teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
• Train and develop other employees, to ensure succession planning is in place.

Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
Qualifications You must have the legal rights to live and work in Singapore to be considered for this role To be successful in this role you will need.

• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Flexible and ability to work independently without guidance
• Strong problem-solving capability, efficiency-oriented mindset and continuous improvement mindset.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
• Fluent in English, secondary European language desirable. Preferably Airline Industry background
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes).

About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.