Job Description

? Acts at the liaison between Sales Representative and cross-functionally in order to perform and execute sales operation responsibilities.
? Processes sales orders and ensures timely delivery of order acknowledgement, tracking and invoicing the customer.
? Manages and supports the companies Return Material Authorization (RMA) process and execution.
? Monitors account receivables (A/R) and ensure timely payment of any outstanding customer payments beyond 60 Days by working with customer directly or elevating to a sales representative for closure.
? Reports and manages sales backlog so that it is accurately reflected and on time to the customer.
? Elevates backlog delinquencies to the appropriate sales representative.
? Tracks Inventory Discrepancy Report Log (IDR) and disposition appropriately or as needed.
? Reports, track, and update new production business from production launch to product ship date and report status to sales representative to ensure effective customer communication.
? Documents and maintains customer feedback for continuous improvement of customer service.
? Accesses Customer Portals in order to provide logistical support to customer scheduled purchase orders
? Supports e-commerce activities and processes as needed.
? Inputs new customer account profiles and follow process to activate in both ERP and CRM Tools.
? Communicates with and engage customers in conjunction with sales representative to ensure operational actions are timely delivered to the customer.
? Manages all Value Add Programs by generating burn down reports and provide to sales representative.
? Participates in sales meetings to understand and support sales strategy and overall objectives.
? Develops and fosters alignment with sales team members as needed to close sales.Job Types: Full-time, PermanentSalary: $2,000.00 - $3,800.00 per monthBenefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Sales Coordinator: 2 years (Preferred)

Application Deadline: 18/08/2022