Job Description

Career Area: Marketing / Sales / Product Support

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Your Work Shapes the World

Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don\'t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer\'s needs. Join us.

Job Summary

To consult with dealers to market Caterpillar products and services and assist in the development of dealer sales capability. This is the second field-based assignment (may be first in some locations depending on pre-development required) and represents a shift from learning and assisting to fully contributing in assignments that are broader, more complex and challenging in nature.

Job Duties

The key role of this assignment is to move from learning and assisting others to fully contributing within an industry. The incumbent hones skills as a sales liaison among dealers, customers and other Caterpillar personnel. Also becomes increasingly familiar with the company\'s processes, systems and methodologies. A more senior representative and the supervisor/manager only generally direct work. Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.

Primary roles of the incumbent include

counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within one industry;

assisting dealers on forecast, sales/rental/used strategy planning and sales techniques;

supporting rollout of new products (e.g., products, parts, customer service agreements, other service products);

analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers;

analyzing product application, configuration and utilization that provide the best solution for a customer;

assisting dealers with business planning within one industry;

helping to create and promote programs that increase sales while maximizing price realization;

continuing to develop required proficiency level in the specified foundation competencies and skills.

Individuals in this position must understand customer/dealer market and needs and build an understanding of how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. Incumbents continue to learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.

Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership abilities.

Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Incumbents at this level should be exhibiting competencies at the 3 or 4 proficiency level as defined in the Global Job Profiles.

Background/Required Experience

This position requires a college or university degree or equivalent experience.

Incumbents usually have had 1 to 2 years prior experience in field assignments and show the ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers.

Incumbents will have demonstrated the ability to work on increasingly more complex assignments.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day-one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, employee investment plan, medical, wellness program insurance, in-house cafeteria and transportation from Boon Lay MRT station. (prorated based upon hire date).

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

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Caterpillar is an Equal Opportunity Employer (EEO).

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