Job Description

Roles & Responsibilities

To support Shilla's rapid expansion in Singapore, we are recruiting for Supervisors to join our growing family.

Supervisors are responsible for assisting the Retail Manager / Senior Retail Manager to manage all employee and sales-related matters of the assigned terminal.

We provide excellent training and career progression opportunities.

Manage all Frontline Staff assigned

Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors Assist Retail Manager / Senior Retail Manager on recruitment needs Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures Handle rostering and manpower planning Sales Reports and Targets Prepare all required sales reports and forecasting for assigned terminal

Customer Service

Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment Ensure sufficient stocks of products and other requirement items Work closely with related Departments to review Visual Merchandising and product display Ensure all Incidents in store are duly reported and handled Work with Security Team on STEB & LAGS regulations Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

Minimum GCE 'O' Level Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry Experience in travel retail background preferred Excellent communication and interpersonal skills with a pleasant personality Strong customer service mentality, proactive and willing to learn attitude Dependable Leader with the proven sales records Able to perform retail operational hours, including weekends and public holidays
(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Job Types: Full-time, Permanent

Pay: $2,850.00 - $3,500.00 per month

Benefits:

Dental insurance Health insurance Parental leave
Experience:

Supervising: 2 years (Preferred)
Work Location: In person