Job Description

Our Client is an established company in Singapore, who is seeking to recruit Sales Support Coordinator (Perm).

• Manage on-boarding information flow through CRM tool.
• Manage on-boarding contact plan and coordinate with Customer Service on new accounts list
• Process and follow up the new account opening to encourage FTB and measurements on FTB targets count and revenue
• Manage first step of customer life cycle through welcome activities such as on-boarding calls, proactive track & trace for the first month of shipping, conduct customer survey after first month, explain first invoice to customer as well as follow-up with new customer without shipments and ensuring high FTB retention rate
• Provide on-boarding and email contact strategy reports to Sales Management
• Promote usage of billing tools by orientate and walk through the tools with customers while ensuring a smooth customer registration.
• Contact inactive accounts which have lapsed for more than 6 months for reactivation. Supports frontline Sales with customer calling during campaigns. Increase revenue through improving customer activation & retention ratio
• Enhance new customers experience by taking customer through the welcome and on-boarding program. Explain to the customer the mode of payment, credit terms. Teach customer how to extract invoice and how to read invoice
• Liaise with Marketing and vendor to ensure welcome materials are sent to new customers in time
• Assist in data quality management as well as data encoding and searching of telephone numbers from directories and other sources
• Sales support and other ad-hoc projects.

QualificationsRequirements:

• Diploma or equivalent
• Preferably 2 years of experience in Sales or Customer Service
• Customer-oriented, pro-active and possess a positive work attitude
• Ability to multitask, work under pressure and tight deadlines
• Demonstrate good spoken and written communication skills
• Team player with good interpersonal skills
• Proficient in Microsoft Excel and Word and IT savvy
• Knowledge of Sales tool (e.g. COMET, OMS, etc) is a plus

JJ Consulting ServicesEA Licence No.: 12C6207We thank all applicants in advance and regret that only short listed candidates will be notified.Job Type: PermanentSalary: From $2,800.00 per monthSchedule:

• Monday to Friday