Job Description

Since launching in 1989, CMC Markets has become one of the world\'s leading online CFD and financial spread betting providers, with millions of trades executed annually across Asia Pacific, Europe, and North America. We are excited to be launching a new online investing platform in Singapore and we are building a team as we prepare our go-to-market strategy next year. Although we an established organisation, we are on the hunt for candidates who will thrive in an enthusiastic start-up atmosphere and are keen to join us on our journey towards launching a new Fintech brand in Singapore.

ROLE AND RESPONSIBILITIES Business Development

• Ability to generate business through networks
• Adhere to and achieve consistent monthly/quarterly KPI targets (eg. growth, retention, referrals)
• Provide proactive, end-to-end high-quality service for our premium value clients to ensure a positive, tailored trading experience, thereby optimising revenue growth for the business
• Attend Client Entertainment functions, both one-on-one and event situations
• Constantly improving and innovating to create real points of differentiation in our markets
  

• Responding to client\xe2\x80\x99s enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
• Proactively identify and cross sell additional products and services to existing clients
• Proactively identify opportunities to improve the client experience
• Gain referrals from existing client base
• Where authorised, execute orders with speed, accuracy, and efficiency
• Act as a brand ambassador in all client interaction
• Proactively respond to and manage inbound client queries through Phone and Email professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Dojo, Pega, etc) in a timely manner if required
  

• Building content to support clients with trading decisions and keeping abreast of market conditions
• Education on trading/investment strategies to help clients meet their aims and objectives
• Running webinars, seminars and events for premium clients
• Identifying and realising opportunities to educate our premium value clients on our products and range of services

• Provide ad-hoc insightful, directed and knowledgeable market commentary for PR purposes. This may require presence across multiple mediums, including and not limited to television, radio and written commentary

• Be the product and platform expert for both internal an external stakeholders, with the ability to competently demonstrate and educate clients in its use

• Understand and adhere to local and global compliance guidelines and relevant regulations for the jurisdiction of operation
• Maintain personal/ professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets.
• Demonstrating desirable/required conduct to board, team managers and all staff
• Other duties as appropriate to the position
  

• 3-5 years relevant experience
• Ability to work effectively as part of a team and with leadership
• Operates with integrity and a highly client centric mind set, with an ability to build, influence and enhance strong and meaningful client relationships
• Ability to bring across a book or network of clients is desirable
• Demonstrates passion and enthusiasm for our products and services
• Intermediate knowledge/experience of financial markets
• Proven ability to work with KPIs and targets
• Strong customer service and relationship management orientation
• Excellent verbal and written communication skills
• Strong resilience and capacity to work with high-net-worth clients
• Sales/relationship management/customer service experience required
• Proven ability to trade on behalf of clients in an accurate and timely manner
• Tertiary degree in relevant discipline desirable (Business, Finance, Economics etc.)
  

• CMFAS M1B, MAS regulated
• Suitability to be an FCA SMCR Certification Function
• Experience in similar roles
• Post-graduate Degree in relevant discipline
  

• Relationship Builder
• Sales Driven
• Excellent Communication Skills
• Team Player
• Customer Centric
• Resilient & Adaptable
• Problem Solver