Job Description

Job Title Trainee Sales Trader



Join the game-changers

We are currently looking for a dynamic and meticulous individual to join our Trading Services team. In this role you will service our global clients by providing support with the operational aspects of our business. The Singapore-based role will collaborate with different functions across the business and assist with our clients\xe2\x80\x99 needs, ranging from dealing, trade investigations, account servicing, marketing content, products and more.

Who we are

IG is a forward-thinking and innovative FinTech, positioned as a global leader in online trading and investments. We have been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading. Today, our award-winning in-house platforms and apps, provide over 400,000 active global investors with fast, reliable, and flexible access, to over 17,000 global financial markets.

With operations in 20 countries and across five continents, we know our success is only possible because of our people, who we encourage and empower to be brave, determined, and inventive. Join us if you\xe2\x80\x99d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Our purpose is simple, to power the pursuit of financial freedom for the ambitious.

What you\xe2\x80\x99ll do

Providing front line support to our clients across phone, email, and web chat your role will include the below:

Answering queries from our client base on all of our products and platforms

Providing an execution-only phone dealing service (following relevant training and support)

Investigate and resolve trade disputes.

Providing clients with technical support with our front-end platforms and chart packages

Convey any regulatory or changes within IG to clients in a timely manner.

Conducting audit checks and client administration tasks

Provide information & any required actions relating to any ongoing corporate actions on clients\xe2\x80\x99 accounts.

Project management with relevant stakeholders in areas including marketing, compliance, product, dealing desk, etc.

Who you\xe2\x80\x99ll be

An aspiring professional who brings with them:

A degree-level education

6- 18 months experience in any client facing or middle office role (experience working with a financial services company is desired)

A keen demonstrable interest in and understanding of financial markets.

Self-starting, enthusiastic team-player who will be willing and able to help colleagues at peak-times.

Organized and pro-active individual who has the ability to remain calm and measured during periods of high intensity.

Adaptable to changing priorities and able to work at a consistently high standard.

Excellent interpersonal skills demonstrated through your proven abilities in dealing with internal and external stakeholders.

Outstanding written and verbal communication skills.

A logical and analytical approach to problem solving.

High level of numeracy / mental arithmetic

Computer literate in Microsoft Office

Fluency in English and Mandarin (Chinese) required. Additional language skills in Cantonese will be advantageous.

How you\xe2\x80\x99ll grow

Your personal and professional development is important to us. As a company that\xe2\x80\x99s constantly redefining the boundaries of possibility, we\xe2\x80\x99ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence.

We invest in you through personalized one-on-one training with our dedicated trainers.

Training encompasses knowledge on our products and platform, account management and client support knowledge.

Access to derivatives knowledge encompassing a wide variety of asset classes.

Exposure to collaboration with different functions including compliance, marketing, product, dealing desk and project management with relevant stakeholders.

Proficiency test at the end of the initial training phase (usually first 1 \xe2\x80\x93 2 months)

Continued training in every aspect of financial dealing to ensure you are equipped to provide trade execution services to our clients.

Along the way, you will receive support from a friendly and collaborative global team.

What you\xe2\x80\x99ll get

As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you\xe2\x80\x99ll receive an attractive selection of benefits working with us:

Flexible working hours and work-from\xe2\x80\x93home opportunities

Performance-related bonuses

Pension, insurance and medical plans

Career-focused technical and leadership training

Two volunteering days per year

One day of birthday leave per year

Contribution to gym memberships and more

Where you\xe2\x80\x99ll work

You will be working in the Singapore office (on Battery Road) alongside different business units to manage and upkeep dashboards to keep the team focus on aligned goals. Our hot desking working environment also allows you to work and communicate freely with teams within the Singapore office.

As part of our hybrid working environment, you\xe2\x80\x99ll split your time between home and the office once your initial training is complete. In this way, you\xe2\x80\x99ll be able to enjoy a better work-life balance and always bring your best self to your role.

At the office, you\xe2\x80\x99ll have access to everything you\xe2\x80\x99d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas.

Number of openings 1

IG Group