Job Description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There\'s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you\'ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you\'ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

SAP FICO IT Support Analyst - Your future position?

Location: Marsiling Industrial Estate, Singapore

Reporting to: Finance & Controlling Product Line Manager

As SAP FICO Support Analyst, you will provide technical support and maintenance for SAP Financial Accounting and Controlling modules. Your role will involve resolving issues, optimizing system performance, and ensuring the seamless operation of the product (SAP FICO).

Core Responsibilities:

Subject Matter Expertise

• Participate to new IT Service for the technical aspects of the Givaudan FICO product and stay up to date with the latest product features, updates and technical specifications
• Resolve incidents by analyzing issues reported by users, identify root cause and provide solutions or work arounds
• Contribute to recurring and complex problem analysis and resolution by collaborating with cross product / technical teams
• Identify cases requiring higher level expertise and escalate them to senior support analysts or other product team members
• Log and track in Service now reported issues and resolution related activities
• Follow up with the product team on bug fixes delivery
• Provide feedback to product team on users pain points and issues to improvements, testing, deployment and stabilization
• Create comprehensive documentation, including user guides, FAQs, troubleshooting guides, and knowledge base articles
• Support new support analyst training in product features, troubleshooting procedure and user support practice

Stakeholder & User Request Management

• Clarify tickets logged with requesters and communicate about resolution progress
• Ensure satisfactory customer service and prompt response times to the requesters based on service level objectives
• Communicate with user community to provide the status of open problems and the changes associated with new solutions
• Escalate issues or outages to management

Information Security

• Ensure security rules implementation observing the policies

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings an excellent contribution to the company? Then come and join us - and improve your world.

Core Qualifications

• Required university degree in IT related degree
• Must have SAP Finance Module (FI-CO) knowledge (namely General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center Accounting, and Profit Center Accounting)
• Proficiency in DevOps practices and tools
• At least 2 years of Application Support experience
• Agile methodology and project delivery experience or interest would be an added advantage (as the role may evolve towards product management)
• Experience with S/4HANA will be an added advantage

Our Benefits

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans
• PTO and family leave

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people\'s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people\xe2\x80\x99s lives.
You work within an inspiring teamwork culture \xe2\x80\x93 where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan