Job Description

Johnson & Johnson is currently seeking a SAP Supply Chain IT Systems Reliability Lead to join our Technology Services located in Singapore.At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/Position SummaryWe seek a SAP Supply Chain IT Systems Reliability Lead whose primary objective is to align with the business and collaboratively design, deliver, manage, and improve how businesses use information technology (IT) services. It is to ensure Operational Excellence, drive Service Quality, and improve service levels across Supply Chain Applications and Infrastructure Services for APAC platforms, primarily SAP ECC systems covering 14 countries/markets in the Asia Pacific region.
1. The role will be to perform a change agent responsible for communicating and tracking/supporting delivery performance. He/she will perform quality Change Management and Governance primarily in the SAP domain and Supply Chain Integration applications to ensure our business operates with optimized reliability incidents.
2. To perform the work effectively, the individual must gain knowledge of processes, functions, and technical architectures in J&J APAC\'s SAP ECC platforms in the initial 6 months of onboarding. We have 5 major SAP production instances in APAC by business sectors with different sets of integration systems and satellite systems.
3. The reliability engineer may need to join the functional build (project and enhancement team) in the initial onboarding stage to learn how SAP systems and functionalities are built, the J&J IT processes, the stakeholders, and the existing data metrics and opportunities.
4. Provide timely service updates to leadership teams and drive actionable Service Improvement Plans with TS Service Owners and business technology partners.
5. Manage escalation and vendor management. Review process gaps and remediation efforts, schedules, and risk plans. Influence the maturity of JJTS platforms and services.The individual will have the following responsibilities:

• Lead the organization in delivering SLA requirements in a timely manner, identifying and recommending optimization while managing delivery scope and resources.
• Implement metrics and observability to look at all dimensions of an application\'s health and provide a holistic view of business process performance
• Lead Change Advisory Board, standardize and implement Change and Release controls across ERP and integration platforms.
• Strategize and shape the future change and support operation model for the Asia Pacific region. Given the region\'s time zone challenges, we need to shape the model for the future while driving the standard and opportunities with a global team
• Partner with the manufacturing and distribution center technology team to shape and improve supply chain site-related operations through communication cadence and escalation management
• Manage escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled
• Reduce escalation volume by leading improvement plans - monitoring and developing dashboards to proactively monitor trends and use data to work with other TS Service Owners to meet expectations and/or optimize productivity
• Build and sustain effective communications with all stakeholders in the company to achieve maximum client satisfaction

Qualifications

• Bachelor\'s degree or equivalent with at least 5 years of experience in delivering IT services
• Technical skills in the areas of SAP systems and satellite applications, with technology foundation on SAP applications or basis

• Resilience and GRIT mindset
• Experience working in Global Multinational Corporations with matrix organization structure. Understand global service delivery models and their complexities
• Extensive experience working with operations, infrastructure, call centre, and end-user teams to achieve the sectors\' goals
• Has a good understanding of metrics and the ability to manage teams to key performance indicators
• Strong leadership skills and proven ability to collaborate with different stakeholders representing various ITIL/ITSM disciplines
• Excellent verbal and written communication skills, including effectively communicating complex and technical issues to a diverse audience with clarity and conciseness

#JNJTechFor more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world\'s most pressing healthcare challenges.We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.At Johnson & Johnson, we\'re on a mission to change the trajectory of health for humanity. That starts by creating the world\'s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

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