Job Description

: Job Objectives * The 2nd Manager position is a growth driven initiative. Together with the existing Head of Satair Customer Order Fulfillment Asia Pacific, this role is responsible to oversee the Customer Service Fulfilment f : Job Objectives The 2nd Manager position is a growth driven initiative. Together with the existing Head of Satair Customer Order Fulfillment Asia Pacific, this role is responsible to oversee the Customer Service Fulfilment function of the Company for the functional effectiveness in order to meet defined KPIs. Ensure the team supports and services customers in accordance with company standards and goals Provide optimal customer satisfaction as defined in Satair Group's mission Continuously drive towards greater efficiency for activities related to this position Job Responsibilities To manage the department's staffing needs in connection with staff holidays, flex time and working hours Expand the perception of total service and pro-activeness Keep own employees informed about Satair business Hold departmental meetings with documented notes Prioritize both own tasks and the tasks of the department Implement collaborative efforts between Supply Chain, Sales team & other relevant departments where necessary Optimize Satair Group business procedures through Satair Group's IT systems Ensure functional effectiveness in order to meet defined KPIs, which may be revised from time to time Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development on-board and train newcomers Ensure timely entry of orders and RFQ's received through any channel (portals, mail, fax etc.) Ensure timely administration of all aspects of the order and RFQ process, including customer returns Ensure timely follow-up on proposals (quotation) submitted to the customers Ability to classify queries into the right category Provide response and/or coordination to customers' commercial and technical queries within the scope of Satair Group's capability Receive, enter and investigate order management related customer complaints. Identify primary department (e.g. COH, WH, SC) responsible for investigation and closure of the complaint towards the customer and in the complaints handling system Forward query on to the appropriate department once classified Forward questions on commercial queries to appropriate departments for resolution once it exceeds our capability to reply Provide necessary order information to properly investigate and close the complaint towards the customer without delay Secondary Responsibilities To ensure coordination of tasks between Satair Group's departments in cooperation with the rest of the Management Team To handle any other tasks/projects as delegated by Management Coordinate with customer and/or other departments for clarification when needed Participation in periodic functional and cross functional activities (e.g. projects, meetings etc.) Job Requirements Minimum 5 years or more supervisory experience preferably in Customer Service, Supply Chain, Logistics functions within a similar d organization Fluent in English both orally and in writing. Additional languages beneficial. PC literacy, Microsoft Office and technical documentation databases Familiar with work-related routines with SAP (Satair Group ERP system) and Spec2000 Shipping knowledge, (including transportation of dangerous goods and INCO terms) Attention to detail Ability to and willingness to work under pressure Good dispute resolution skills Good negotiation skills Service minded Superior communication skills Cooperative and flexible Ability to work in an international context Strong stakeholder management Relationship management Leadership of multi-cultural/international team Effective collaboration with other leaders in Satair Group This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Satair A/S Contract Type: Permanent Contract / CDI / Unbefristet / Contrato indefinido Experience Level: Professional / Exp riment (e) / Professionell / Profesional Job Family: Leadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.