Job Description

The position is part of our managed operations team and is responsible for day-to-day management and operations of assigned cybersecurity solutions and platforms in Identity Security and/or Encryption discipline.

• Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, incident reports etc
• Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA
• Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Support After-office hours activities and standby requirements as necessary
• Prepare activities report and documentation

Job Requirement

• Educational background in Information Systems, Cybersecurity or related disciplines
• 2-5 years of hands-on engineering or operations experience with Privilege Identity Management and/or Encryption Technologies (PKI/HSM)
• Broad understanding of systems, network infrastructure; working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure
• Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net or Java) will be a plus
• Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus
• Ability to work independently, under the general guidance
• Support after office hour and during weekend/public holiday

Interested candidates may send their CV to Caris (Reg No. R1109826) at quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.

Skills Required