Job Description

Role Responsibilities:

• Point of contact to assist and advise client for any ICT security related
• Lead and support customer in the matter of security incident response and resolution
• Team player with good leadership qualities
• Customer-focused with good interpersonal skills
• Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, EDR, DAM and etc.)
• Respond managed security technologies fault alerts and/or customer escalation
• Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
• Perform escalation to internal product domain experts and/or external product vendors
• Work with internal experts/external vendors to resolve technical issues
• Prepare Incident Reports on high severity incidents
• Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
• Perform regular configuration backups on managed security technologies

Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

• Create and update technical documentations on managed security technologies
• Generate monthly reports according to service scope requirements
• Adhere to policies, procedures and security best practices
• Resolve problems independently and understand escalation procedure

Preferred:

• Bachelor's degree / Polytechnic Diploma in Computer Science, Information Technology or Information System
• At least XX years' working experience in IT Infrastructure Operation and/or Support (P1: 3 Years' experience; P2: 5 Years' experience; P3: 8 Years' experience)
• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
• Strong critical thinking and problem-solving skills and a passion for information security
• Fluent communicator in both written and spoken English; Good interpersonal skills

Technical Skills & Expertise:

• Profession certification and/or practical working expertise on some/most the below security technologies:

o RSA / SafeNet (2FA)o Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))o Trend Micro / McAfee (NIPS / HIDS / NSM)o CyberArk / BeyondTrust (PAM)o Symantec BlueCoat / McAfee Web Gatewayo DSM (AV, HIPS, Host FW, etc)o Container Securityo Imperva (DAM / CounterBreach)o Tripwire Enterpriseo AWS / MS Azure (Cloud)o EDR (CarbonBlack)Job Type: Full-timeSalary: $2,000.00 - $7,000.00 per monthSchedule:

• Day shift
• Monday to Friday