Job Description

Role Responsibilities
The segment management manager is responsible for supporting the Head of Personal Banking segment to drive client and revenue growth in the youth and mass market customers by creating scalable and profitable customer propositions covering everyday banking, wealth and insurance products through research and analysis.

• Collaborate with internal stakeholders to develop and execute strategic client value propositions and marketing campaigns to support business strategy and deliver key metrics.
• Leverage data to understand customer segments and identify opportunities to improve profitability and client experience.
• Identify customers with high lifetime value and use marketing/digital tools to keep customers engaged and moving through the conversion funnels.
• Develop client journeys and communication strategies (define type of messages and when to deliver), multi-channel content for customer life-cycle management to strengthen engagement and new sales with customer segments.
• Work with analytics, digital and product teams to develop dashboards that provide actionable insights into customer segments and campaigns/initiative outcomes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Client Relationship Management
• Client Acquisition Management
• Retail Products
• Digital Banking
• Retail Banking Marketing
• Business Analytics & Performance Management
• Customer Experience, Process & Governance
• Retail Banking Compliance
• Retail Banking Legal

Our Ideal Candidate

• 3 years of experience in a financial institution retail segment management or product management position.
• University degree or comparable business experience.
• Strong data analysis; able to understand and translate data into meaningful and actionable insights.
• Effective communication skills and able to work across all levels and functions.
• Proactive, results oriented.

Role Specific Technical Competencies

• Data analytics and visualizations
• Project planning/management
• BI tools and applications
• Productivity software \xe2\x80\x93 Microsoft office suite

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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