Job Description

Job description
Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional, and country awards.
We are currently seeking a high calibre professional to join our team as a Senior Account Manager - Global Payments Solution.
Principal Responsibilities
In this role you will

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)
• Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders
• Engage with their client's operational and Treasury teams as needed or agreed to with the client. This includes but is not limited to a client's
• Treasury Operations and IT teams and the wider Finance and Treasury Organization
• Gather and maintain specific intimate knowledge of their client's Treasury operations and how they interface with HSBC products and services
• Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction
• Develop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to benefit the client

Requirements
To be successful you will need

• Strong knowledge of local and global cash management and clearing services, products, and techniques
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Ability to travel
• Previous banking experience working with FIs/Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names

To be considered for this role, the relevant rights to work in Singapore is required.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.