Job Description

We are looking for a Senior Account Manager with at least 5+ years of client management experience in an agency. The Senior Account Manager is responsible for proactively engaging the clients through end-to-end project management and driving the growth of revenue from current clients and new businesses. Your existing portfolio includes clients from the healthcare industry.

JOB DESCRIPTION: CLIENT/ STAKEHOLDER ENGAGEMENT

• Build strong client relationships and act as a trusted advisor with senior clients
• Independently lead meetings with clients and internal stakeholders and ensure projects are led in a productive direction
• Strengthen client relationships to ensure retention and growth by delivering outstanding work/output through understanding the client’s business, challenges and what their competitive threats in the market
• Ensure clear and accurate briefs are taken from clients, identify potential client issues and problems at an early stage, brief all involved stakeholders and manage the project/ campaign
• Able to hold difficult conversation with client and find a suitable solution
• Respected by clients and Grey’s network and has solid working relationships with all levels within the company
• Integrate internal multi-disciplined teams within Grey who are working on the account

• Prepare and present information/briefs/ideas in an articulate, compelling and clear manner
• Plan and actively support the development of the strategic direction for the assigned client accounts

• Take charge in leading project scope negotiation with clients with support from the commercial finance
• Be responsible for the accounts’ profitability, regularly review and provide accurate phasing of budget to ensure forecast and capacity/resource reports are accurate

• Take accountability to effectively manage and grow set revenue targets and ensure cost effectiveness across the team

• Manage the delivery of all aspects of the campaigns/ creative work – ensure work are delivered based on set timelines and agreed costs