Job Description

Core Responsibilities:

• Manage the operations, customer service level and security for all terminals /outlets when on duty.
• Effectively manage, deploy, motivate and train staff to ensure optimal company's performance
• Responsible for 30-50 direct and or indirect reports and the overall administration.
• Accountable to monthly/ weekly roster planning and leave administration for all subordinates.
• Establish, maintain and update all Standard Operating Procedures (SOPs) and conduct internal audit to ensure compliance
• Conduct regular assessment on CSO competency level through training, quizzes etc.
• Inventory management: Ensuring availability of merchandise and services by approving vendors
• Accountable for daily cash/ sales reconciliation and conduct weekly cash reconciliation and audit for all stores' cash float
• Handles all customers enquires, feedback/complaints, and follow up with sales service
• Responsible for accurate reporting i.e. bag wrap, CDV payout, EOD, weekly sales etc.
• Responsible for other projects and business engagements.
• Building rapport and establish cordial working relationship with client and other airport business partners.
• Other responsibilities that maybe delegated or stipulated by management team.

Job Specifications (Qualifications/Experiences):

• Diploma / Degree in Business Management or equivalent from a recognized university preferred
• Minimum 2 years of supervisory experience in airport terminal operations or retail operations
• Possess excellent interpersonal, communication and organizational skills
• Able to work on Shift Duty

Job Type: PermanentSalary: $2,800.00 - $4,000.00 per monthBenefits:

• Health insurance
• Professional development

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental Pay:

• Performance bonus